To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use

a) CAD systems
b) virtual reality systems
c) fuzzy logic systems
d) intelligent agents

Answer: D

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods?

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods?

a) fuzzy logic
b) intelligent agents
c) genetic algorithms
d) none of the above

Answer: B

Software programs that work in the background without direct human intervention to carry out specific, repetitive, and predictable tasks for individual users, business processes, or software applications are called __________

Software programs that work in the background without direct human intervention to carry out specific, repetitive, and predictable tasks for individual users, business processes, or software applications are called __________

a) intelligent agents
b) intelligent techniques
c) business intelligence
d) AI hybrid systems

Answer: A

Which of the following describes a difference between neural networks and genetic algorithms?

Which of the following describes a difference between neural networks and genetic algorithms?

a) genetic algorithms are designed to process large amounts of information
b) genetic algorithms are a type of knowledge discovery, while neural networks are an intelligent technique
c) neural networks are programmed to "learn"
d) all of the above

Answer: C

Genetic algorithms

Genetic algorithms 

a) develop solutions to particular problems using fitness, crossover, and mutation
b) represent knowledge as groups of characteristics
c) do not work for most problems
d) are based on logic

Answer: A

Hardware and software that attempts to emulate the processing patterns of the biological brain best describes ____

Hardware and software that attempts to emulate the processing patterns of the biological brain best describes ____

a) a neural network
b) an expert system
c) case-based reasoning
d) fuzzy logic

Answer: A

You are an automotive engineer working on an application that will automatically parallel park a car. The intelligent technique you may find most useful is

You are an automotive engineer working on an application that will automatically parallel park a car. The intelligent technique you may find most useful is 

a) case-based reasoning
b) artificial intelligence
c) fuzzy logic
d) expert system

Answer: C

In this technique, descriptions of past experiences of human specialists are stored in a database for later retrieval when the user encounters a situation with similar characteristics

In this technique, descriptions of past experiences of human specialists are stored in a database for later retrieval when the user encounters a situation with similar characteristics

a) CBR
b) fuzzy logic
c) data mining
d) LMS

Answer: A

Expert systems are expensive and time-consuming to maintain because

Expert systems are expensive and time-consuming to maintain because 

a) their rule base is so complex
b) they rely on equipment that becomes outdated
c) their rules must be reprogrammed every time there is a change in the environment, which in turn may change the applicable rules
d) only the person who created the system knows exactly how it works, and may not be available when changes are needed

Answer: C

Virtually all expert systems deal with problems of

Virtually all expert systems deal with problems of 

a) policy development
b) classification
c) logic and control
d) high complexity

Answer: B

It is unlikely you could represent the knowledge in the Encyclopedia Britannica with an expert system because

It is unlikely you could represent the knowledge in the Encyclopedia Britannica with an expert system because

a) there is no one expert who understands all the material contained within the encyclopedia
b) the knowledge changes radically over a short time
c) not all the knowledge in the encyclopedia can be represented in the form of IF-THEN rules
d) the knowledge is too general

Answer: C

Expert systems

Expert systems

a) solve problems too difficult for human experts
b) are based on DO WHILE rules
c) work in very limited domains
d) share characteristics with mainframe computing

Answer: C

Backward chaining is

Backward chaining is 

a) a strategy for searching the rule base in an expert system that begins with information entered by the user
b) the programming environment of an expert system
c) a method of organizing expert system knowledge into chunks
d) a strategy for searching the rule base in an expert system that begins with a hypothesis

Answer: D

Forward chaining is

Forward chaining is

a) a strategy for searching the rule base in an expert system that begins with information entered by the user
b) the programming environment of an expert system
c) a method of organizing expert system knowledge into chunks
d) a strategy for searching the rule base in an expert system that begins with a hypothesis

Answer: A

An interface engine is

An interface engine is

a) a strategy for searching the rule base in case-based reasoning
b) the programming environment of an expert system
c) a method of organizing expert system knowledge into chunks
d) a strategy used to search through the rule base in an expert system by forward chaining or backward chaining

Answer: D

Technology that consists of computer-based systems that attempt to emulate human behavior is called ______.

Technology that consists of computer-based systems that attempt to emulate human behavior is called ______.

a) fuzzy logic
b) neural networks
c) AI technology
d) genetic algorithms

Answer: C

Which of the following techniques is used for knowledge discovery?

Which of the following techniques is used for knowledge discovery?

a) expert system
b) transaction processing systems
c) case-based reasoning
d) data mining

Answer: D

Which of the following is a type of intelligent technique?

Which of the following is a type of intelligent technique?

a) knowledge networks
b) case based reasoning
c) computer-aided design
d) VRML

Answer: B

Which of the following systems is NOT used to capture tacit knowledge?

Which of the following systems is NOT used to capture tacit knowledge?

a) expert system
b) case-based reasoning
c) fuzzy logic
d) neural network

Answer: D

Investment workstations

Investment workstations

a) provide engineers, designers, and factory managers with precise control over industrial design and manufacturing
b) provide an important source of expertise for organizations
c) allow groups to work together on documents
d) are used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management

Answer: D

Virtual reality systems

Virtual reality systems

a) provide engineers, designers, and factory managers with precise control over industrial design and manufacturing
b) provide an important source of expertise for organizations
c) allow groups to work together on documents
d) provide architects, engineers, and medical workers with precise, photorealistic simulations of objects




Answer: D

Which of the following would NOT be classified as a knowledge work system?

Which of the following would NOT be classified as a knowledge work system?

a) computer-aided design system
b) 3D visualization system
c) investment workstations
d) expert system

Answer: D

CAD workstations

CAD workstations

a) provide engineers, designers, and factory managers with precise control over industrial design and manufacturing
b) provide an important source of expertise for organizations
c) allow groups to work together on documents
d) are high-end PCs used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management

Answer: A

_____ often are designed and optimized for the specific tasks to be performed.

_____ often are designed and optimized for the specific tasks to be performed.

a) graphics programs
b) knowledge workstations
c) virtual simulators
d) CAD stations

Answer: B

A _____ is very important to a knowledge worker's system.

A _____ is very important to a knowledge worker's system.

a) careful filing system
b) financial analysis system
c) CAD capability
d) user-friendly interface

Answer: D

Most knowledge workers require specialized knowledge work systems, but they also rely on ____

Most knowledge workers require specialized knowledge work systems, but they also rely on ____

a) office systems
b) schools and universities
c) imaging systems
d) data transferring systems

Answer: A

Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes a ______

Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes a ______

a) investment workstation
b) organizational learning system
c) employee enrichment system
d) learning management system

Answer: D

Which of the following statements about the use of wikis by firms is NOT true?

Which of the following statements about the use of wikis by firms is NOT true?

a) they are inexpensive and easy to implement
b) users are able to modify wiki content contributed by others
c) they are most appropriate for information that must be revised but does not need to be available 24/7
d) they can be used as a central repository for all types of corporate data such as spreadsheets and e-mail

Answer: C

Your company wants to develop intelligent techniques to create a "smart" oven that can perfectly cook basic foodstuffs, such as roasts and bread, using sensors and minimal input from the user. The system would know the difference between rare, medium rare, medium, and well done roasts. The category of intelligent technique that would describe this system is _______

Your company wants to develop intelligent techniques to create a "smart" oven that can perfectly cook basic foodstuffs, such as roasts and bread, using sensors and minimal input from the user. The system would know the difference between rare, medium rare, medium, and well done roasts. The category of intelligent technique that would describe this system is _______

a) expert system
b) neural network
c) care based reasoning
d) fuzzy logic

Answer: D

Which of the following is NOT a Web 2.0 tool firms are using to foster collaboration?

Which of the following is NOT a Web 2.0 tool firms are using to foster collaboration?

a) blogs
b) intranets
c) wikis
d) social bookmarking

Answer: B

Once a knowledge taxonomy is developed, documents are all _____ with the proper classification.

Once a knowledge taxonomy is developed, documents are all _____ with the proper classification.

a) tagged
b) linked
c) tupled
d) referenced

Answer: A

You are advising a multimedia company on the best type of knowledge management system to help them archive digital video and sound clips. Which of the following will suit their needs?

You are advising a multimedia company on the best type of knowledge management system to help them archive digital video and sound clips. Which of the following will suit their needs?

a) enterprise content management system
b) digital asset management system
c) knowledge network system
d) VRML system

Answer: B

Which of the following would NOT be considered semi-structured knowledge?

Which of the following would NOT be considered semi-structured knowledge?

a) request for proposals
b) voice-mail
c) videos
d) e-mail

Answer: A

Which of the following is NOT a typical component or capability of an enterprise-wide knowledge management system ?

Which of the following is NOT a typical component or capability of an enterprise-wide knowledge management system ?

a) collaboration tools
b) KWS
c) document management
d) LMS

Answer: B

Fuzzy logic is a type of _____

Fuzzy logic is a type of _____

a) data mining
b) neural network
c) intelligent technique
d) business intelligence

Answer: C

Specialized systems built for engineers, scientists, and other knowledge workers charged with discovering and creating new knowledge for a company are called ______

Specialized systems built for engineers, scientists, and other knowledge workers charged with discovering and creating new knowledge for a company are called ______

a) KWS
b) LMS
c) wikis
d) CAD systems

Answer: A

Which of the following are the three major types of knowledge management systems?

Which of the following are the three major types of knowledge management systems?

a) management information systems, decision support systems, and transaction processing systems
b) enterprise systems, customer support systems, and supply chain management systems
c) database management systems, expert systems, and knowledge work systems
d) enterprise-wide knowledge management systems, knowledge work systems, and intelligent techniques

Answer: D

Informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests are called communities of ______

Informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests are called communities of ______

a) practice
b) professionals
c) interest
d) knowledge

Answer: A

In order, which are the value-adding steps in the knowledge business value chain?

In order, which are the value-adding steps in the knowledge business value chain?

a) acquire, store, disseminate, apply, feedback
b) data and information acquisition, acquire, store, disseminate, apply
c) acquire, disseminate, apply, feedback, management and organizational activities
d) data and information acquisition, store, disseminate, feedback, apply

Answer: B

Which of the following is NOT one of the main four dimensions of knowledge described in the chapter?

Which of the following is NOT one of the main four dimensions of knowledge described in the chapter?

a) knowledge is a firm asset
b) knowledge has different forms
c) knowledge has no locations
d) knowledge is situational

Answer: C

Which is meant by the statement "knowledge is sticky"?

Which is meant by the statement "knowledge is sticky"?

a) knowledge is hard to move
b) knowledge is universally applicable
c) knowledge works only in certain situations
d) knowledge is intangible

Answer: A

Which of the following statements is NOT an accurate description of the importance of knowledge to a firm?

Which of the following statements is NOT an accurate description of the importance of knowledge to a firm?

a) knowledge experiences network effects as more people share it
b) knowledge should be seen as an intangible key asset
c) knowledge enables firms to become more efficient in their use of scarce resources
d) knowledge is unconditional

Answer: D

Which of the following systems digitizes, indexes, and tags documents according to a coherent framework?

Which of the following systems digitizes, indexes, and tags documents according to a coherent framework?

a) wikis
b) CAD
c) document management
d) LMS

Answer: C

The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of _______

The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of _______

a) knowledge culture
b) knowledge discovery
c) organizational and management capital
d) organizational routine

Answer: C

Changing organizational behavior by sensing and responding to new experience and knowledge is called ______

Changing organizational behavior by sensing and responding to new experience and knowledge is called ______

a) change management
b) knowledge networking
c) the knowledge value chain
d) organizational learning

Answer: D

Expertise and experience of organizational members that has not been formally documented best describes ______.

Expertise and experience of organizational members that has not been formally documented best describes ______.

a) wisdom
b) information
c) data
d) tacit knowledge

Answer: D

The flow of events or transactions captured by an organization's system describes _______.

The flow of events or transactions captured by an organization's system describes _______.

a) information
b) data
c) wisdom
d) knowledge

Answer: B

Which of the following statements best describes the relationship between collaboration and knowledge management?

Which of the following statements best describes the relationship between collaboration and knowledge management?

a) without knowledge, collaboration is difficult
b) knowledge doesn't exist without collaboration
c) knowledge is useful only when shared with others
d) as knowledge increases, so does collaboration

Answer: C

The percentage of gross domestic product of the United States that is produced by the knowledge and information sectors is estimated to be about ________ percent.

The percentage of gross domestic product of the United States that is produced by the knowledge and information sectors is estimated to be about ________ percent.

a) 20
b) 40
c) 60
d) 80

Answer: C

What type of knowledge management system did Canadian Tire implement in order to improve the communication with dealers?

What type of knowledge management system did Canadian Tire implement in order to improve the communication with dealers?

a) digital asset management system
b) content management system
c) learning management system
d) knowledge network system

Answer: B

A well-designed ESS will allow management to

A well-designed ESS will allow management to

A) have greater span of control.

B) assign lower levels of management greater control.

C) reduce their need to review lower levels of operation.

D) all of the above.



Answer: D

______ are visual tools for presenting performance data in a BI system.

______ are visual tools for presenting performance data in a BI system.

A) Dashboards and scorecards

B) Paramaterized reports

C) Reports and the drill-down feature

D) Scenarios and models



Answer: A

Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs?

Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs?

A) IT developers

B) managers

C) operational employees

D) business analysts



Answer: B

Which of the following are most likely to rely primarily on production reports for their decision-making needs?

Which of the following are most likely to rely primarily on production reports for their decision-making needs?

A) operational employees and supervisors

B) senior managers

C) analytic modelers

D) business analysts



Answer: A

Which of the following is notone of the five main analytic functionalities of BI systems for helping decision makers understand information and take action?

Which of the following is notone of the five main analytic functionalities of BI systems for helping decision makers understand information and take action?

A) production reports

B) business case archives

C) parameterized reports

D) forecasts, scenarios, and models



Answer: B

ESS

ESS

A) support the structured decision making of senior executives.

B) have the ability to drill down into lower levels of detail.

C) easily integrate data from different systems.

D) are primarily driven by information derived from a company's transaction processing systems.



Answer: B

The leading methodology for understanding the really important information needed by a firm's executives is called the ________ method.

The leading methodology for understanding the really important information needed by a firm's executives is called the ________ method.

A) digital dashboard

B) balanced scorecard

C) KPI

D) data visualization



Answer: B

The information system used by Caesar's Entertainment, which combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements, impact analyses, is an example of

The information system used by Caesar's Entertainment, which combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements, impact analyses, is an example of

A) DSS.

B) ESS.

C) CDSS.

D) MIS.



Answer: B

GDSS

GDSS

A) require a small number of attendees in order to maintain high levels of productivity.

B) enable increasing a meeting size without reducing productivity.

C) include specific procedures for priority ranking the order in which participants can respond.

D) utilize shared desktop computers to foster collaboration.



Answer: B

An essential component in the ability of GDSS to contribute to a collaborative environment is

An essential component in the ability of GDSS to contribute to a collaborative environment is

A) allowing users to contribute simultaneously.

B) using structured methods for evaluating ideas.

C) identifying users informally.

D) the guarantee of user anonymity.



Answer: D

GDSS

GDSS

A) are designed to allow meeting attendees to share their thoughts in real-time with their peers.

B) support decisions that require knowledge about the geographic distribution of resources.

C) are typically used with geographically dispersed attendees.

D) implement structured methods for organizing and evaluating ideas.



Answer: D

As discussed in the chapter case, the system used in South Carolina to estimate and map the regional damage and losses resulting from an earthquake was a type of

As discussed in the chapter case, the system used in South Carolina to estimate and map the regional damage and losses resulting from an earthquake was a type of

A) CDSS.

B) GSS.

C) GIS.

D) GDSS.



Answer: C

Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps?

Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps?

A) GIS

B) DSS

C) MIS

D) TPS



Answer: A

A pivot table is a

A pivot table is a

A) spreadsheet tool that displays two or more dimensions of data in a convenient format.

B) type of relational database.

C) chart tool that can rotate columnar data quickly and visually.

D) tool for performing sensitivity analysis.



Answer: A

Backward sensitivity analysis software is used for

Backward sensitivity analysis software is used for

A) supply chain optimization.

B) historical what-if analysis.

C) goal seeking.

D) reverse forecasting.



Answer: C

Which of the following is notone of the six main elements in the business intelligence environment discussed in this chapter?

Which of the following is notone of the six main elements in the business intelligence environment discussed in this chapter?

A) managerial users and methods

B) organizational environment

C) user interface

D) data from the business environment



Answer: B

Which of the following companies is not one of the top five producers of business intelligence and analytics products?

Which of the following companies is not one of the top five producers of business intelligence and analytics products?

A) Sun

B) Microsoft

C) SAP

D) IBM



Answer: A

Business intelligence would be useful for analyzing and decision-making in which of the following situations?

Business intelligence would be useful for analyzing and decision-making in which of the following situations?

A) deciding what marketing techniques are most successful with high-value customers

B) identifying the most efficient methods for packing and delivering finished products to destinations

C) forecasting the effect on sales given projected future variations in weather and other environmental variables

D) all of the above



Answer: D

Which of the following statements best describes the term business intelligence?

Which of the following statements best describes the term business intelligence?

A) the infrastructure for collecting and managing business data

B) the tools and techniques used to analyze and understand business data

C) software developed exclusively for business management

D) information systems involved in business decision making



Answer: A

Which of the following best describes the term business analytics?

Which of the following best describes the term business analytics?

A) the infrastructure for collecting and managing business data

B) the tools and techniques used to analyze and understand business data

C) software developed exclusively for business management

D) information systems involved in business decision making



Answer: B

The chapter case discussing the Montgomery County public school system illustrates the use of

The chapter case discussing the Montgomery County public school system illustrates the use of

A) MIS to achieve greater operational excellence.

B) ESS to enable better decision making.

C) DSS to enable better decision making.

D) GDSS to enable greater efficiency.



Answer: C

The management methodology of using a firm's strategy to generate operational targets for the business and measuring progress towards them using the firm's enterprise systems is called

The management methodology of using a firm's strategy to generate operational targets for the business and measuring progress towards them using the firm's enterprise systems is called

A) benchmarks.

B) KPIs.

C) the balanced scorecard method.

D) BPM.



Answer: D

Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called

Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called

A) benchmarks.

B) KPIs.

C) the balanced scorecard method.

D) BPM.



Answer: B

Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance.

Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance.

A) CDSS

B) MIS

C) DSS

D) ESS



Answer: D

Which of the following is a disadvantage of high-velocity, automated decision-making systems?

Which of the following is a disadvantage of high-velocity, automated decision-making systems?

A) inability to handle high volumes of decisions

B) inability to handle structured decisions

C) inability to handled semi-structured decisions

D) inability to control themselves and respond to new environments



Answer: D

Which types of decisions are automated for high-velocity decision-making?

Which types of decisions are automated for high-velocity decision-making?

A) highly-structured decisions

B) semi-structured financial decisions

C) unstructured financial decisions

D) all of the above



Answer: A

Which of the following describes how the Simon framework of decision-making works in high-velocity decision environments?

Which of the following describes how the Simon framework of decision-making works in high-velocity decision environments?

A) All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow.

B) The first three steps of the process are handled by software algorithms and the final step is handled by experienced managers.

C) The first two steps of Simon's framework are eliminated and the final two steps are handled by software algorithms.

D) All fours steps are performed by humans with the support of high-speed, high-volume DSS and ESS.



Answer: A

An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of

An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of

A) DSS.

B) MIS.

C) GIS.

D) GDSS.



Answer: B

MIS typically produce

MIS typically produce

A) new ways of looking at data that emphasize change, flexibility, and rapid response.

B) fixed, regularly scheduled reports based on data extracted from the organization's TPS.

C) solutions to semistructured problems appropriate for middle management decision making.

D) assumptions, responses to ad hoc queries, and graphic representations of existing data.


Answer: B

The concern that the structure of data is consistent within an information source reflects which quality dimension of information?

The concern that the structure of data is consistent within an information source reflects which quality dimension of information?

A) accuracy

B) integrity

C) validity

D) consistency



Answer: B

The concern that data values of an information source fall within a defined range reflects which quality dimension of information?

The concern that data values of an information source fall within a defined range reflects which quality dimension of information?

A) accuracy

B) integrity

C) validity

D) consistency



Answer: C

As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are

As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are

A) management support, technical logistics, and user compliance.

B) organization, environment, culture.

C) information quality, information integrity, and information accuracy.

D) information quality, organizational culture, and management filters.



Answer: D

Which of the following managerial roles is not supported by information systems?

Which of the following managerial roles is not supported by information systems?

A) liaison

B) nerve center

C) leader

D) negotiator



Answer: D

According to Mintzberg, managers in their informational role act as

According to Mintzberg, managers in their informational role act as

A) figureheads for the organization.

B) leaders.

C) nerve centers of the organization.

D) negotiators.



Answer: C

The role of entrepreneur falls into which of Mintzberg's managerial classifications?

The role of entrepreneur falls into which of Mintzberg's managerial classifications?

A) decisional

B) informational

C) interpersonal

D) symbolic



Answer: A

The role of liaison falls into which of Mintzberg's managerial classifications?

The role of liaison falls into which of Mintzberg's managerial classifications?

A) decisional

B) informational

C) interpersonal

D) symbolic



Answer: C

Mintzberg's classification of managerial roles outlines which three main categories?

Mintzberg's classification of managerial roles outlines which three main categories?

A) interpersonal, informational, and decisional

B) symbolic, decisional, and interpersonal

C) symbolic, interpersonal, and technical

D) technical, interpersonal, and informational



Answer: A

Behavioral models of managers find that, from observation, managers

Behavioral models of managers find that, from observation, managers

A) perform often fewer than 100 activities a day.

B) operate best with standardized, predictable, printed information.

C) create a formalized, hierarchic structure of contacts to provide filtered information.

D) typically work in a fragmented manner, with only 10% of activities exceeding an hour in duration.



Answer: D

In contrast to the classical model of management, behavioral models see the actual behavior of managers as being more

In contrast to the classical model of management, behavioral models see the actual behavior of managers as being more

A) systematic.

B) informal.

C) reflective.

D) well organized.



Answer: B

The five classical functions of managers are planning, organizing, deciding, controlling, and

The five classical functions of managers are planning, organizing, deciding, controlling, and

A) coordinating.

B) leading.

C) managing.

D) negotiating.



Answer: A

Which phase of decision making finds or recognizes a problem, need, or opportunity?

Which phase of decision making finds or recognizes a problem, need, or opportunity?

A) design

B) intelligence

C) choice

D) implementation



Answer: B

Simon's description of decision making consists of which four stages?

Simon's description of decision making consists of which four stages?

A) planning, financing, implementation, and maintenance

B) planning, design, implementation, and maintenance

C) intelligence, design, choice, and implementation

D) intelligence, design, financing, and implementation



Answer: C

Checking store inventory is an example of a(n) ________ decision.

Checking store inventory is an example of a(n) ________ decision.

A) semistructured

B) unstructured

C) structured

D) none of the above



Answer: C

The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions.

The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions.

A) procedural

B) unstructured

C) structured

D) semistructured



Answer: D

The decision to approve a capital budget is an example of a(n) ________ decision.

The decision to approve a capital budget is an example of a(n) ________ decision.

A) semistructured

B) unstructured

C) structured

D) undocumented



Answer: B

Which type of decision is calculating gross pay for hourly workers?

Which type of decision is calculating gross pay for hourly workers?

A) structured

B) unstructured

C) semistructured

D) none of the above



Answer: A

Which type of decision is deciding whether to introduce a new product line?

Which type of decision is deciding whether to introduce a new product line?

A) structured

B) unstructured

C) recurring

D) nonrecurring



Answer: B

The type of decision that can made by following a definite procedure is called a(n) ________ decision.

The type of decision that can made by following a definite procedure is called a(n) ________ decision.

A) structured

B) unstructured

C) semistructured

D) procedural



Answer: A

When there is no well-understood or agreed-on procedure for making a decision, it is said to be

When there is no well-understood or agreed-on procedure for making a decision, it is said to be

A) undocumented.

B) unstructured.

C) documented.

D) semistructured.



Answer: B

Which of the following statements best describes the business value of improved decision making?

Which of the following statements best describes the business value of improved decision making?

A) Improved decision making creates better products.

B) Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values.

C) Improved decision making enables senior executives to more accurately foresee future financial trends.

D) Improved decision making strengthens customer and supplier intimacy, which reduces costs.


Answer: B