You have been hired by Inspiration Inc. to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?

You have been hired by Inspiration Inc. to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?

A) extranet, to enable quick collaboration over the Internet , minimize the time spent communicating with the client, and minimize the amount of paperwork needed
B) CRM, to maintain easily accessible customer records to minimize the time spent looking for client data
C) KMS, for minimizing redundant work on similar clients
D) marketing system, for improving sales levels

Answer: A

You have been hired by a worldwide non-profit agency to implement a system to handle their donations. The system must be able to handle and record telephone, sms, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs?

You have been hired by a worldwide non-profit agency to implement a system to handle their donations. The system must be able to handle and record telephone, sms, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs?

A) TPS
B) TPS with DSS capabilities
C) TPS with MIS capabilities
D) TPS with ESS capabilities

Answer: C

You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their clients' continually updated branding guides, which include multiple image files and text documents, to all of the firm's branches. What system will best serve these needs?

You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their clients' continually updated branding guides, which include multiple image files and text documents, to all of the firm's branches. What system will best serve these needs?

A) an intranet with KMS capabilities
B) an extranet with KMS capabilities
C) a TPS with KMS capabilities
D) a CRM

Answer: B

Which of the following is not one of the fifteen categories of collaborative software tools?

Which of the following is not one of the fifteen categories of collaborative software tools?

A) file sharing
B) event scheduling
C) white boarding
D) extranets

Answer: D

Which of the following statements about collaboration is not true?

Which of the following statements about collaboration is not true?

A) In business, a collaboration can last as little as a few minutes.
B) Business collaboration relies on the formation of teams that are assigned a specific task or goal.
C) Successful collaboration can be achieved through technology regardless of the organization's culture or structure.
D) One business benefit of collaboration is improved innovation.

Answer: C

Which of the following roles falls into the duties of an information systems manager?

Which of the following roles falls into the duties of an information systems manager?

A) writing software instructions for computers
B) acting as liaison between the information systems group and the rest of the organization
C) translating business problems into information requirements
D) managing data entry staff

Answer: D

Which of the following types of collaboration tools allows you to communicate with avatars using text messaging?

Which of the following types of collaboration tools allows you to communicate with avatars using text messaging?

A) virtual worlds
B) screen sharing
C) collaborative writing
D) large audience Webinars

Answer: A

The CPO is responsible for

The CPO is responsible for

A) ensuring that the company complies with existing data privacy laws.
B) making better use of existing knowledge in organizational and management processes.
C) enforcing the firm's information security policy.
D) overseeing the use of information technology in the firm.

Answer: A

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

A) CTO
B) CSO
C) CKO
D) CPO

Answer: C

A ________ is a senior manager who oversees the use of IT in the firm.

A ________ is a senior manager who oversees the use of IT in the firm.

A) CEO
B) CFO
C) CIO
D) CTO

Answer: C

The principal liaison between the information systems groups and the rest of the organization is a(n)

The principal liaison between the information systems groups and the rest of the organization is a(n)

A) programmer.
B) information systems manager.
C) systems analyst.
D) CTO.

Answer: C

The use of digital technology and the Internet to execute the major business processes in the enterprise is called

The use of digital technology and the Internet to execute the major business processes in the enterprise is called

A) e-commerce.
B) e-business.
C) enterprise applications.
D) MIS.

Answer: B

Buying or selling goods over the Internet is called

Buying or selling goods over the Internet is called

A) e-commerce.
B) e-business.
C) an intranet.
D) an extranet.

Answer: A

Which of the following decisions requires knowledge based on collaboration and interaction?

Which of the following decisions requires knowledge based on collaboration and interaction?

A) How long will it take to manufacture this product?
B) Should we work with with outside vendors on new products and services?
C) In which geographical locations are our products garnering the most sales?
D) Which product design is the most efficient for the user in terms of energy use?

Answer: B

E-government refers to the application of ________ to digitally enable government and public sector agencies' relationships with citizens, businesses, and other arms of government.

E-government refers to the application of ________ to digitally enable government and public sector agencies' relationships with citizens, businesses, and other arms of government.

A) the Internet and networking technologies
B) e-commerce
C) e-business
D) any computerized technology

Answer: A

Which of the following occupations would NOT be categorized as an "interaction" job?

Which of the following occupations would NOT be categorized as an "interaction" job?

A) sales representative
B) business manager
C) engineer
D) operations manager

Answer: C

Which of the following types of system helps expedite the flow of information between the firm and its suppliers and customers?

Which of the following types of system helps expedite the flow of information between the firm and its suppliers and customers?

A) intranet
B) extranet
C) KMS
D) TPS

Answer: B

All of the following are direct business benefits of collaboration, except for

All of the following are direct business benefits of collaboration, except for

A) improved quality.
B) improved financial performance.
C) improved customer service.
D) improved compliance with government regulations.

Answer: D

You are planning the launch of your new company, an application service provider that provides an online timesheet and project tracking application. To best communicate with and manage your relationship with your users, you would want to implement a(n)

You are planning the launch of your new company, an application service provider that provides an online timesheet and project tracking application. To best communicate with and manage your relationship with your users, you would want to implement a(n)

A) extranet.
B) intranet.
C) KMS.
D) CMS.

Answer: D

Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?

Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?

A) TPS
B) extranets
C) KMS
D) CRM

Answer: C