To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use

a) CAD systems
b) virtual reality systems
c) fuzzy logic systems
d) intelligent agents

Answer: D

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods?

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods?

a) fuzzy logic
b) intelligent agents
c) genetic algorithms
d) none of the above

Answer: B

Software programs that work in the background without direct human intervention to carry out specific, repetitive, and predictable tasks for individual users, business processes, or software applications are called __________

Software programs that work in the background without direct human intervention to carry out specific, repetitive, and predictable tasks for individual users, business processes, or software applications are called __________

a) intelligent agents
b) intelligent techniques
c) business intelligence
d) AI hybrid systems

Answer: A

Which of the following describes a difference between neural networks and genetic algorithms?

Which of the following describes a difference between neural networks and genetic algorithms?

a) genetic algorithms are designed to process large amounts of information
b) genetic algorithms are a type of knowledge discovery, while neural networks are an intelligent technique
c) neural networks are programmed to "learn"
d) all of the above

Answer: C

Genetic algorithms

Genetic algorithms 

a) develop solutions to particular problems using fitness, crossover, and mutation
b) represent knowledge as groups of characteristics
c) do not work for most problems
d) are based on logic

Answer: A

Hardware and software that attempts to emulate the processing patterns of the biological brain best describes ____

Hardware and software that attempts to emulate the processing patterns of the biological brain best describes ____

a) a neural network
b) an expert system
c) case-based reasoning
d) fuzzy logic

Answer: A

You are an automotive engineer working on an application that will automatically parallel park a car. The intelligent technique you may find most useful is

You are an automotive engineer working on an application that will automatically parallel park a car. The intelligent technique you may find most useful is 

a) case-based reasoning
b) artificial intelligence
c) fuzzy logic
d) expert system

Answer: C

In this technique, descriptions of past experiences of human specialists are stored in a database for later retrieval when the user encounters a situation with similar characteristics

In this technique, descriptions of past experiences of human specialists are stored in a database for later retrieval when the user encounters a situation with similar characteristics

a) CBR
b) fuzzy logic
c) data mining
d) LMS

Answer: A

Expert systems are expensive and time-consuming to maintain because

Expert systems are expensive and time-consuming to maintain because 

a) their rule base is so complex
b) they rely on equipment that becomes outdated
c) their rules must be reprogrammed every time there is a change in the environment, which in turn may change the applicable rules
d) only the person who created the system knows exactly how it works, and may not be available when changes are needed

Answer: C

Virtually all expert systems deal with problems of

Virtually all expert systems deal with problems of 

a) policy development
b) classification
c) logic and control
d) high complexity

Answer: B

It is unlikely you could represent the knowledge in the Encyclopedia Britannica with an expert system because

It is unlikely you could represent the knowledge in the Encyclopedia Britannica with an expert system because

a) there is no one expert who understands all the material contained within the encyclopedia
b) the knowledge changes radically over a short time
c) not all the knowledge in the encyclopedia can be represented in the form of IF-THEN rules
d) the knowledge is too general

Answer: C

Expert systems

Expert systems

a) solve problems too difficult for human experts
b) are based on DO WHILE rules
c) work in very limited domains
d) share characteristics with mainframe computing

Answer: C

Backward chaining is

Backward chaining is 

a) a strategy for searching the rule base in an expert system that begins with information entered by the user
b) the programming environment of an expert system
c) a method of organizing expert system knowledge into chunks
d) a strategy for searching the rule base in an expert system that begins with a hypothesis

Answer: D

Forward chaining is

Forward chaining is

a) a strategy for searching the rule base in an expert system that begins with information entered by the user
b) the programming environment of an expert system
c) a method of organizing expert system knowledge into chunks
d) a strategy for searching the rule base in an expert system that begins with a hypothesis

Answer: A

An interface engine is

An interface engine is

a) a strategy for searching the rule base in case-based reasoning
b) the programming environment of an expert system
c) a method of organizing expert system knowledge into chunks
d) a strategy used to search through the rule base in an expert system by forward chaining or backward chaining

Answer: D

Technology that consists of computer-based systems that attempt to emulate human behavior is called ______.

Technology that consists of computer-based systems that attempt to emulate human behavior is called ______.

a) fuzzy logic
b) neural networks
c) AI technology
d) genetic algorithms

Answer: C

Which of the following techniques is used for knowledge discovery?

Which of the following techniques is used for knowledge discovery?

a) expert system
b) transaction processing systems
c) case-based reasoning
d) data mining

Answer: D

Which of the following is a type of intelligent technique?

Which of the following is a type of intelligent technique?

a) knowledge networks
b) case based reasoning
c) computer-aided design
d) VRML

Answer: B

Which of the following systems is NOT used to capture tacit knowledge?

Which of the following systems is NOT used to capture tacit knowledge?

a) expert system
b) case-based reasoning
c) fuzzy logic
d) neural network

Answer: D

Investment workstations

Investment workstations

a) provide engineers, designers, and factory managers with precise control over industrial design and manufacturing
b) provide an important source of expertise for organizations
c) allow groups to work together on documents
d) are used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management

Answer: D