You are consulting for a beverage distributor who is interested in determining the benefits it could achieve from implementing new information systems....
The emergence, for Amazon.com, of new competitors in the sphere of online shopping illustrates what disadvantage posed by the use of information systems to achieve competitive advantage?
The emergence, for Amazon.com, of new competitors in the sphere of online shopping illustrates what disadvantage posed by the use of information systems...
A virtual company
A virtual company
A) uses the capabilities of other companies without being physically tied to those companies.
B) uses Internet technology to maintain...
An example of a keystone firm within a business ecosystem is
An example of a keystone firm within a business ecosystem is
A) Apple and software application writers in the mobile platform ecosystem.
B) GUESS...
Network economics
Network economics
A) applies the law of diminishing returns to communities of users.
B) applies traditional economics to networked users.
C) sees...
The more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output. This is referred to as
The more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce...
An information system can enhance core competencies by
An information system can enhance core competencies by
A) providing better reporting facilities.
B) creating educational opportunities for management.
C)...
An example of synergy in business is
An example of synergy in business is
A) Amazon's use of the Internet to sell books.
B) JP Morgan Chase's mergers with other banks that provided JP...
If two organizations pool markets and expertise that result in lower costs and generate profits it is often referred to as creating
If two organizations pool markets and expertise that result in lower costs and generate profits it is often referred to as creating
A) a value web.
B)...
How are information systems used at the industry level to achieve strategic advantage?
How are information systems used at the industry level to achieve strategic advantage?
A) by building industry-wide, IT-supported consortia and symposia
B)...
A collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively is called a(n)
A collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively...
The most successful solutions or methods for achieving a business objective are called
The most successful solutions or methods for achieving a business objective are called
A) value activities.
B) best processes.
C) core competencies.
D)...
Which of the following activities would you perform to measure and compare your business processes to similar processes of other companies within your industry?
Which of the following activities would you perform to measure and compare your business processes to similar processes of other companies within your...
Which of the following is one of the support activities in a firm's value chain?
Which of the following is one of the support activities in a firm's value chain?
A) inbound logistics
B) operations
C) sales and marketing
D) technology
Answer:...
The primary activities of a firm include
The primary activities of a firm include
A) inbound logistics, operations, outbound logistics, sales and marketing, and service.
B) inbound logistics,...
The value chain model
The value chain model
A) categorizes five related advantages for adding value to a firm's products or services.
B) sees the supply chain as the primary...
To what competitive force did the printed encyclopedia industry succumb?
To what competitive force did the printed encyclopedia industry succumb?
A) positioning and rivalry among competitors
B) low cost of entry
C) substitute...
The Internet raises the bargaining power of customers by
The Internet raises the bargaining power of customers by
A) creating new opportunities for building loyal customer bases.
B) making more products...
Internet technology
Internet technology
A) makes it easy for rivals to compete on price alone.
B) imposes a significant cost of entry, due to infrastructure requirements.
C)...
A rival of your company, AutoTown, is going to implement analytic software that mines customer data with a goal of enabling the building of automobiles that customers actually want. This can be categorized as using information systems for which competitive strategy?
A rival of your company, AutoTown, is going to implement analytic software that mines customer data with a goal of enabling the building of automobiles...
Upon which of the following industries has the Internet as a whole been a disruptive technology?
Upon which of the following industries has the Internet as a whole been a disruptive technology?
A) bill payments
B) air travel
C) books
D) real estate
Answer:...
An information system can enable a company to focus on a market niche through
An information system can enable a company to focus on a market niche through
A) complex trend forecasting.
B) tailoring products to the client.
C)...
Hilton Hotels' use of customer information software to identify the most profitable customers to direct services to is an example of using information systems to
Hilton Hotels' use of customer information software to identify the most profitable customers to direct services to is an example of using information...
______ is the ability to offer individually tailored products or services using the same production resources as bulk production.
______ is the ability to offer individually tailored products or services using the same production resources as bulk production.
A) Mass customization
B)...
When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a ________ strategy.
When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a ________ strategy.
A) product...
Wal-Mart's continuous replenishment system allows it to
Wal-Mart's continuous replenishment system allows it to
A) provide mass customization.
B) provide an efficient customer response system.
C) strengthen...
The four major types of competitive strategy are
The four major types of competitive strategy are
A) low-cost leadership; substitute products and services; customers; and suppliers.
B) low-cost leadership;...
Amazon's use of the Internet as a platform to sell books more efficiently than traditional bookstores illustrates a use of information services for
Amazon's use of the Internet as a platform to sell books more efficiently than traditional bookstores illustrates a use of information services for
A)...
A firm can exercise greater control over its suppliers by having
A firm can exercise greater control over its suppliers by having
A) more suppliers.
B) fewer suppliers.
C) global suppliers.
D) local suppliers.
Answer:...
Which of the following can force a business and its competitors to compete on price alone?
Which of the following can force a business and its competitors to compete on price alone?
A) transparent marketplace
B) high product differentiation
C)...
A substitute product of most concern for a cable TV distributor is
A substitute product of most concern for a cable TV distributor is
A) satellite TV.
B) broadcast TV.
C) satellite radio.
D) the Internet.
Answer:...
A manufacturer of deep-sea oil rigs may be least concerned about this marketplace force.
A manufacturer of deep-sea oil rigs may be least concerned about this marketplace force.
A) product differentiation
B) traditional competitors
C)...
Which of the following is NOT one of the competitive forces?
Which of the following is NOT one of the competitive forces?
A) suppliers
B) other competitors
C) external environment
D) customers
Answer:...
Which of the following industries has a low barrier to entry?
Which of the following industries has a low barrier to entry?
A) automotive
B) computer chip
C) restaurant
D) airline
Answer: ...
The ________ model is used to describe the interaction of external forces that affect an organization's strategy and ability to compete.
The ________ model is used to describe the interaction of external forces that affect an organization's strategy and ability to compete.
A) network...
According to Leavitt's model of organizational resistance, the four components that must be changed in an organization in order to successfully implement a new information system are
According to Leavitt's model of organizational resistance, the four components that must be changed in an organization in order to successfully implement...
According to agency theory, the firm is viewed as a(n)
According to agency theory, the firm is viewed as a(n)
A) unified, profit-maximizing entity.
B) task force organization that must respond to rapidly...
Which of the following statements is NOT true about information technology's impacts on business firms?
Which of the following statements is NOT true about information technology's impacts on business firms?
A) It helps firms expand in size.
B) It helps...
The costs incurred when a firm buys on the marketplace what it cannot make itself are referred to as
The costs incurred when a firm buys on the marketplace what it cannot make itself are referred to as
A) switching costs.
B) transaction costs.
C)...
An example of a professional bureaucracy is a
An example of a professional bureaucracy is a
A) small startup firm.
B) school system.
C) mid-size manufacturing firm.
D) consulting firm.
Answer:...
A large bureaucracy existing in a slowly changing environment that produces standard products and is dominated by centralized management making is classified by Mintzberg as a ________ bureaucracy.
A large bureaucracy existing in a slowly changing environment that produces standard products and is dominated by centralized management making is classified...
Mintzberg's classification of organizational structure categorizes the knowledge-based organization where goods and services depend on the expertise and knowledge of professionals as a(n)
Mintzberg's classification of organizational structure categorizes the knowledge-based organization where goods and services depend on the expertise...
Which of the following would NOT be considered a disruptive technology?
Which of the following would NOT be considered a disruptive technology?
A) instant messaging
B) e-mail
C) Internet telephony
D) PCs
Answer:...
Business processes are collections of
Business processes are collections of
A) informal practices and behaviors.
B) formalized and documented practices.
C) routines.
D) rights and privileges.
Answer:...
All of the following are major features of organizations that impact the use of information systems EXCEPT for
All of the following are major features of organizations that impact the use of information systems EXCEPT for
A) business processes.
B) environments.
C)...
According to the ________ definition of organizations, an organization is seen as a means by which primary production factors are transformed into outputs consumed by the environment.
According to the ________ definition of organizations, an organization is seen as a means by which primary production factors are transformed into outputs...
How does the technical view of organizations fall short of understanding the full impacts of information systems in a firm?
How does the technical view of organizations fall short of understanding the full impacts of information systems in a firm?
A) It sees information...
An organization is a
An organization is a
A) stable, formal social structure that takes resources from the environment and processes them to produce outputs.
B) formal,...
The interaction between information systems and organizations is influenced
The interaction between information systems and organizations is influenced
A) primarily by the decision making of middle- and senior-managers.
B)...
As discussed in the chapter opening case, which of the four generic strategies did Verizon employ to combat the competition offered by AT&T?
As discussed in the chapter opening case, which of the four generic strategies did Verizon employ to combat the competition offered by AT&T?
A)...
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